How to Fix Orbi Keeps Going Offline?
Generally, Orbi routers are widely known for their extendable Wi-Fi coverage and multiple ethernet ports. Likewise, Orbi satellite is a better choice to meet your wireless network demands but sometimes the connection drops, or the Orbi keeps going offline issue arises.
Similarly, it is frustrating when your router drops off continuously. The Orbi router keeps going offline due to several reasons like power supply issues, defective cables, etc. So, we came up with a guide that explains to you the reasons for Orbi device offline and its troubleshooting methods.
In addition, the tips we will mention in this guide will easily resolve the Orbi satellite offline issue. But if you face the same problem, then contact our technical expert team.
Why Does My Orbi Keeps Going Offline?
Additionally, if you own an Orbi router, you probably realize its exceptional Wi-Fi coverage and performance. But Orbi routers can sometimes encounter an Orbi router keeps going offline. As discussed above it occurs due to several reasons and we list a few of them below:
- Inadequate power supply
- Damaged network cables or loose connection
- Signal interferences due to the presence of electronic devices
- ISP maintenance problem
- Sometimes Orbi router overheats
- Outdated device firmware
- Orbi routers and satellites are placed far away
How to Get the Orbi Devices Back Online?
Generally, several models of Netgear routers are available on the market but Orbi keeps going offline problem occurs with a few of them. Hence, our guide for troubleshooting router offline issues helps you to sort it out without any technical help. Let’s have a look at them:
Restart the Orbi Satellite and Router
Moreover, restarting your router will help resolve temporary flaws. You simply turn off your Orbi router and satellite and unplug them from the power source. Now, wait for about 30 seconds and plug them back in. Likewise, wait for a few minutes to reboot and establish a connection.
Check the Power & Internet Connections
Additionally, make sure that your router and satellites have a complete power supply. Also, check for loose connections and damaged wires, especially Ethernet cables. Replace them if needed because defective ones will disrupt the wireless signal.
Place Router & Satellites Nearby
Consequently, ensure that the router is placed in a central location. If the router and satellites are placed at a distance, then it results in disconnecting both. So, place them nearby.
Check the Orbi Account Configuration
After logging in to your Orbi account, visit the Setup wizard. Here, check whether all the information is correct or not in the Setup wizard. If something is found incorrect, correct it.
Check the Satellite Location
Another cause of the problem is the distance between the router and the satellites. As a result, you must ensure that the router and satellites are not too far apart. The satellites will have difficulty detecting the connection due to the great distance. For a more seamless connection, position the Orbi satellites closer to the router. This should fix the Orbi satellite not connecting issue.
Re-Sync the Router and Satellite
Check if the Orbi satellite and the router are correctly synced. This issue can also arise when you have not synced the satellites to the router. Thus, you need to ensure to sync the satellites to the router accurately. You can try resyncing the satellites to the router. Now, the Orbi satellite not connecting to router issue should be gone.
Ensure the Router Gets Cooled Down
Sometimes the router gets overheated due to direct sunlight or dust it sucks. So, you can place it in an area with proper air circulation, and avoid direct sun heat on it. If it gets overheated somehow, you can switch it off and wait for some time.
Reset the Orbi Router and Satellite
Bottom Line
In conclusion, our guide to Orbi keeps going offline and basic troubleshooting steps will surely help you to fix this issue. Likewise, you must perform a factory reset, if nothing from the above methods works. Besides this, if trouble still exists, then contact our technical master team to enjoy uninterrupted internet access with your Orbi router.